Endy® Mattress Protector Warranty
Your new Endy® Mattress Protector is covered by a 2-year Limited Warranty.
Each customer is eligible for a 2-year limited warranty on any mattress protector purchase placed on endy.com. For 2 years after purchase, if your Mattress Protector has a defect covered under our warranty, we will offer a one-time replacement or repair. This includes all parts of the Mattress Protector. There is no fee or deductible required. If the warranty claim happens during your 60-night trial period, the trial will be paused during shipment of the replacement Mattress Protector and the trial will resume upon delivery of the replacement Endy Mattress Protector.
Your new Endy® Mattress Protector is covered by a 2-year Limited Warranty.
Your Responsibility
The Endy Mattress warranty covers the original purchaser of any Endy Mattress who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Mattress is owned by the original purchaser of the Mattress. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt which was sent to the email address on record.
Photos, the lot # (located on the mattress), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
What is covered in the warranty
| Covered | Not Covered |
|---|---|
Any physical flaw in the Mattress Protector despite normal usage and proper handling. |
Normal wear and tear as a result of washing and normal use. |
Comfort preference. |
|
Physical abuse or damage, including but not limited to burns, tears, or cuts resulting from use by customer; provided, that the defect is caused by such abuse or damage. |
|
Damage incurred by transportation after initial delivery. |
|
Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”. |
Mattress Protector Specifications
Water-resistant
Hypoallergenic
Machine Washable
Dryer safe
Replacements
Except for the terms provided above, Endy will not charge the purchasers to repair or replace purchaser’s Mattress Protector if it is deemed defective during the length of this 2-year Limited Warranty.
No new warranty will be provided for the replacement product. Any warranty claim is only applicable within the country of original delivery.
Exchange Policy
During the 60-Night Trial, if a purchaser elects to change to a different size, they may do so one time by paying the difference between the cost of the original product and the cost of the product being replaced if applicable. In the event the purchaser is moving down in size, Endy will reimburse the difference. In both cases, a new warranty will be issued.
Exchanged Mattress Protector is subject to the same 2-year Limited Warranty as the original Mattress Protector.
Disclaimer, limitation on liability
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL ENDY OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ENDY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ENDY’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.
SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
THE UNWASHED ENDY BEDDING ACCESSORIES’ ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-). ALL 100% COTTON FABRICATION MAY RESULT IN SLIGHT SHRINKAGE AFTER A FEW WASHES, BUT UPTO A MAXIMUM OF 3 - 5% IN TOTAL.
