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    Endy® Bed Frame Warranty

    Your new Endy® Bed Frame is covered by a 5-year Limited Warranty.

    Your Responsibility

    The Endy Bed Frame warranty covers the original purchaser of any Endy Bed Frame who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Bed Frame is owned by the original purchaser of the Bed Frame. The original purchaser, for the purposes of this warranty, is the first purchaser of the Bed Frame from endy.com or an Endy authorized retailer. Please retain a copy of the original receipt as proof of purchase.

    Photos, the lot # (located on the bed frame), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

    What is covered in the warranty

    Covered Not Covered

    Any physical flaw in the Endy Bed Frame that causes material to split or crack, despite normal usage and proper handling.

    Endy may decide to replace the component or the whole Endy Bed Frame depending on issue.

    Damages from customer jumping, climbing or laying directly onto the Endy Bed Frame without mattress.

    A slight colour change of fabric after long-term exposure to light or usage.

    Comfort preference or Bed Frame height preference.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Damage incurred by transportation after initial delivery.

    Damage due to use on an inappropriate surface/placement. The Endy Bed Frame must be placed directly onto the leveled floor.

    Any modification(s) made to the Endy Bed Frame.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Covered Not Covered

    Any physical flaw in the Endy Bed Frame that causes material to split or crack, despite normal usage and proper handling.

    Endy may decide to replace the component or the whole Endy Bed Frame depending on issue.

    Damages from customer jumping, climbing or laying directly onto the Endy Bed Frame without mattress.

    A slight colour change of fabric after long-term exposure to light or usage.

    Comfort preference or Bed Frame height preference.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Damage incurred by transportation after initial delivery.

    Damage due to use on an inappropriate surface/placement. The Endy Bed Frame must be placed directly onto the leveled floor.

    Any modification(s) made to the Endy Bed Frame.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Endy Trials

    Learn about our product trials

    Learn More

    Endy Care

    Tips for caring for your Endy products

    Learn More

    Terms of Use

    Information about our site & products

    Learn More

    Published January 11th 2021

    We're taking care, so you can sleep soundly

    Your comfort and safety are our top priorities and at the heart of every decision we make. Here are some of the steps we are taking to ensure the products you love will be delivered in the safest way possible.

    • Fast & Free Shipping

      Orders typically ship within 1-3 business days from our Canadian warehouses. We offer free shipping to every Canadian province.†

    • Health and safety measures

      Our manufacturing, warehousing, and delivery partners are committed to strict sanitization procedures, including frequent hand washing and truck sanitation.

    • Signature-free delivery

      Our couriers do not require a signature on delivery. If you select evening delivery (limited areas), make sure you are home at your scheduled time; for all other delivery options, your package can be left safely on your doorstep for you to collect at your convenience.

    • Our team is here to help

      The Endy Dream Team is working remotely and will continue to provide you with exceptional customer service via phone, email, and live chat.

    Thank you for your loyalty and support.

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    Shipping to the Canadian Territories

    • Mattress

      We ship Twin to Queen-sized mattresses to Iqaluit, Whitehorse, and Yellowknife for a flat shipping fee of $150.

    • Bedding accessories

      We ship bedding accessories to Iqaluit, Whitehorse, and Yellowknife for free.

    • Bed frame

      The bed frame and foam headboard cannot be shipped to the territories at this time.

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    Holiday Order Deadlines

    Gifting an Endy product this year? Use the table below to determine if it’ll arrive before December 24, 2020. If you live in a larger city, click here to find the cut-off date for your community

    Province

    Order-By Date

    Ontario

    December 16

    Alberta

    December 11

    Manitoba

    December 11

    New Brunswick

    December 11

    Nova Scotia

    December 11

    Prince Edward Island

    December 10

    Saskatchewan

    December 10

    British Columbia

    December 8

    Quebec

    December 8

    Newfoundland and Labrador

    November 26

    Northwest Territories

    November 26

    Nunavut

    November 26

    Yukon

    November 26

    *Delivery dates may vary in certain rural areas of Canada. These guidelines are estimates, based on recent service levels. They could change based on weather, higher-than-expected shipping volume, or any unforeseen delays. Learn more about city-specific delivery deadlines and additional details

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    Be the First to Know When It’s Restocked

    *By signing up, I agree to receive Endy newsletters. Unsubscribe anytime.

     
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