Endy® Bed Frame Warranty
Your new Endy® Bed Frame is covered by a 5-year Limited Warranty.
Each customer is eligible for a 5-year limited warranty on any bed frame purchase placed on endy.com. For 5 years following your Endy Bed Frame purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original Bed Frame size purchased. This includes all components of the Bed Frame. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Endy at no cost to the customer. If the warranty claim happens during your 30-night trial period, the trial will be paused during shipment of the replacement mattress and the trial will resume upon delivery of the replacement Endy Bed Frame.
Your Responsibility
The Endy Bed Frame warranty covers the original purchaser of any Endy Bed Frame who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Bed Frame is owned by the original purchaser of the Bed Frame. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt, which was sent to the email address on record.
Photos, the lot # (located on the bed frame), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
What is covered in the warranty
| Covered | Not Covered |
|---|---|
Any physical flaw in the Endy Bed Frame that causes material to split or crack, despite normal usage and proper handling. Endy may decide to replace the component or the whole Endy Bed Frame depending on issue. |
Damages from customer jumping, climbing or laying directly onto the Endy Bed Frame without mattress. |
A slight colour change of fabric after long-term exposure to light or usage. |
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Comfort preference or Bed Frame height preference. |
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Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. |
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Damage incurred by transportation after initial delivery. |
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Damage due to use on an inappropriate surface/placement. The Endy Bed Frame must be placed directly onto the leveled floor. |
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Any modification(s) made to the Endy Bed Frame. |
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Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”. |
Replacements
Except for the terms provided above, Endy will not charge the purchasers to repair or replace a purchaser’s Endy Bed Frame if it is deemed defective during the length of this 5-year Limited Warranty. No new warranty will be provided for the replacement product. The warranty approval process is up to Endy’s sole discretion, and not up to the customer’s interpretation of our warranty policy.
Disclaimer, limitation on liability
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL ENDY OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ENDY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ENDY’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.
SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
THE UNWASHED ENDY BEDDING ACCESSORIES' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 0.5 INCH (+/-). ALL 100% COTTON FABRICATION MAY RESULT IN SLIGHT SHRINKAGE AFTER A FEW WASHES, BUT UPTO A MAXIMUM OF 3 - 5% IN TOTAL.
