100 Night Mattress Trial
Endy Mattresses and Topper Trial
Each customer is eligible for one (1) 100 Night Trial for the mattresses within their first order placed on Endy.com. Only a maximum of four (4) Endy Mattresses and four (4) Endy Hybrid Mattresses from the first order placed on Endy.com are eligible for the trial. Any orders placed using the same credit card, PayPal account, email address, billing address or shipping address will be considered as being placed by the same customer. If you are not certain that your order qualifies for the Endy 100 Night Trial, contact Endy’s Customer Service team, who will determine your order’s eligibility.
Once a customer has made a return within their 100 Night Trial, they are not eligible for another trial on the same product. The 100 Night Trial is non-transferable and any returns require proof of purchase. Any Endy products ordered through a third-party website or provider are not eligible to the 100 Night Trial.
Free shipping is available to the 10 provinces in Canada and there is a non-refundable shipping surcharge for orders shipping out to the Canadian Territories. There is no fee or deductible required for the product, and transportation of any replacement is free to any provincial street address in Canada.
Should you choose a delivery service or option provided directly through one of Endy’s delivery providers, the delivery contract at that point will be directly between you and the delivery partner, not Endy. Endy will no longer be able to act as your primary point of contact for shipping inquires.
If the incorrect size is ordered, a one-time size exchange will be offered within the 100-Night Trial. This must be communicated to Endy within the first 100 nights. To limit the impact on the environment, Endy will treat a size exchange as completion of the 100-Night Trial. It is strongly recommended to confirm the correct size required before an order is placed.
Once the replacement product has been received, failure to return the original product will be considered authorization to charge your credit card or PayPal account for the price of the item.
Any returned product type will not be eligible for additional subsequent trials (i.e. if you return The Endy Mattress, you will not be eligible for another 100-night trial on future orders of The Endy Mattress).
Any environmental and/or customer-inflicted damage will disqualify the ability to exchange or return the Endy product. Additionally, to ensure that mattresses can be donated to charities, all returns must be in good condition and free of stains and/or damage.
The product, opened or unopened, can only be returned within the 100 Night Trial. In the event of a return, the pickup address can differ from the original delivery address, however it must be a valid street address within any of the Canadian provinces.
Customer may return a maximum of four (4) Endy mattresses and four (4) Endy Hybrid Mattresses per initial order, validated by the order number, customer name, or shipping address. Please try our products first before ordering in large quantities.
Once a return is requested and the required information has been provided, you will be contacted directly by our pickup partner for your area to schedule an appointment. In urban centers, a partner will usually contact you within 2-5 business days. In rural areas, it may take up to 3 weeks for a suitable pickup partner to be arranged.
While our partners will do their best to accommodate your requested times, pickups will ultimately be subject to their availability, and will occur only during their operating hours (generally weekdays only).
You must accommodate pickup by the partner we selected within 3 weeks of being contacted by this partner, or your return request will be voided. If you are outside of the trial period you will not be eligible to make another return request.
Once the pickup has been completed and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 5 business days of the pickup. Standard processing time for the funds to be posted by your bank is 3-5 business days.
If you’ve selected our PayBright financing option, your return might be subject to longer processing times. It may take up to 15 business days after we’ve received your returned item to fully process your refund.
Endy Products from Other Retailers
Every retailer has its own return policy, so please reach out to the store you purchased from.
Promotional codes or offers cannot be combined and promotional codes cannot be used in combination with the financing option available through PayBright.
We May Modify These Terms at Any Time
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Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with Endy, including any account or login information.
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