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    Endy® Rug Warranty

    Your new Endy® Rug is covered by a 1-year Limited Warranty.

    Your Responsibility

    The Endy Rug warranty covers the original purchaser of any Endy Rug who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the rug is owned by the original purchaser of the rug. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt which was sent to the email address on record.

    What Is Covered in the Warranty

    Covered Not Covered

    Any physical flaw in the rug despite normal usage and proper handling.

    Normal wear and tear as a result of cleaning and normal use.

    A slight colour change of fabric after long-term exposure to light or usage.

    Aesthetic preference.

    Shedding.

    Roll marks present on the rug after unrolling it (these marks will disappear over time with routine vacuuming).

    Shading or pile pressure marks caused by varying weight and traffic on or over the area rug’s surface during use. This includes marks made by use of furniture on top of the rug.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Damage incurred by transportation after initial delivery.

    Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”.

    Covered Not Covered

    Any physical flaw in the rug despite normal usage and proper handling.

    Normal wear and tear as a result of cleaning and normal use.

    A slight colour change of fabric after long-term exposure to light or usage.

    Aesthetic preference.

    Shedding.

    Roll marks present on the rug after unrolling it (these marks will disappear over time with routine vacuuming).

    Shading or pile pressure marks caused by varying weight and traffic on or over the area rug’s surface during use. This includes marks made by use of furniture on top of the rug.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Damage incurred by transportation after initial delivery.

    Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”.

    Rug Specifications

    Endy Trials

    Learn about our product trials

    Learn More

    Endy Care

    Tips for caring for your Endy products

    Learn More

    Terms of Use

    Information about our site & products

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