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    Endy® Rug Warranty

    Your new Endy Rug is covered by a 1-year Limited Warranty.

    Your Responsibility

    The Endy Rug warranty covers the original purchaser of the rug for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from endy.com or an Endy authorized retailer. Please retain a copy of the original receipt as proof of purchase.

    Photos, the lot # (located on the product), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

    What Is Covered in the Warranty

    Covered Not Covered

    Any physical flaw in the product despite normal usage and proper handling.

    A slight colour change of the fabric after long-term exposure to light or usage.

    Comfort, height or aesthetic preference.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Normal wear and tear as a result of cleaning/laundering and normal use.

    Any issue if modification(s) were made to the product.

    Damage incurred by transportation after initial delivery.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Shedding.

    Roll marks present on the rug after unrolling it (these marks will disappear over time with routine vacuuming).

    Shading or pile pressure marks caused by varying weight and traffic on or over the area rug’s surface during use. This includes marks made by use of furniture on top of the rug.

    Covered Not Covered

    Any physical flaw in the product despite normal usage and proper handling.

    A slight colour change of the fabric after long-term exposure to light or usage.

    Comfort, height or aesthetic preference.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Normal wear and tear as a result of cleaning/laundering and normal use.

    Any issue if modification(s) were made to the product.

    Damage incurred by transportation after initial delivery.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Shedding.

    Roll marks present on the rug after unrolling it (these marks will disappear over time with routine vacuuming).

    Shading or pile pressure marks caused by varying weight and traffic on or over the area rug’s surface during use. This includes marks made by use of furniture on top of the rug.

    Rug Specifications

    Endy Care

    Tips for caring for your Endy products

    Endy Care

    Terms of Use

    Information about our site & products

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