Endy® Pillow Warranty - Endy®

Endy Pillow Warranty

The Endy Pillow is an optimized combination of plushness, comfort, and support. It makes this memory foam pillow the perfect complement to your Endy Mattress.

Specifications

  • Dimensions: Standard, 24" X 20" | King, 32" X 20". Sold individually.

  • Materials: Cover - 100% Cotton; Fill - Hypoallergenic Microfiber; Core - Shredded High-Density Bamboo Charcoal Memory Foam (CertiPUR-US Certified)

Recommended care prior to use

  • Remove packaging and unroll

  • Allow pillow time to expand

  • Unzip cover and separate from foam core

  • Wash cover: machine wash, warm water, air dry

  • Air dry completely before use

Warranty

Your new Endy Pillow is covered by a 3-year Limited Warranty. For 3 years after purchase, if your pillow has a defect covered under our warranty, we will offer a one-time replacement or repair. This includes all parts of the pillow. There is no fee or deductible required. If the warranty claim happens during your 60-night trial period, the trial will be paused during shipment of the replacement pillow and the trial will resume upon delivery of the replacement Endy Pillow.

This Limited Warranty covers the following during normal wear:

  • Any physical flaw in the pillow despite normal usage and proper handling.

  • Any defect or flaw in the zipper assembly of the pillow cover. Endy may decide to repair or replace the cover provided on the pillow.

This limited warranty does not cover:

  • A normal increase in softness of the foam after long-term use.

  • Comfort preference or pillow height preference.

  • Any stains, burns, tears, cuts, or liquid damage resulting from use by customer.

  • Damage incurred by transportation after initial delivery.

  • Product that is sold by an unauthorized retailer or product that is any way sold as “used” or any other similar wording indicating the product is not “new”.

  • Loss of foam as removed by customer

Replacements

Except for the terms provided above, Endy will not charge the purchasers to repair or replace a purchaser’s pillow if it is deemed defective during the length of this 3-year Limited Warranty. Any transportation costs associated with repairs or replacements are purchaser’s responsibility. No new warranty will be provided for the replacement product. Any warranty claim is only applicable within the country of original delivery.

Exchange Policy

During the 60-Night Trial, if a purchaser elects to change to a different size, they may do so one time by paying the difference between the cost of the original product and the cost of the product being replaced if applicable. In the event the purchaser is moving down in size, Endy will reimburse the difference. In both cases, a new warranty will be issued.

Exchanged pillows are subject to the same 3-year Limited Warranty as the original pillow.