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    Endy® Accessory Product Trial

    Endy® Mattress Protector, Sheets, Pillows, Weighted Blanket, Duvet and Duvet Cover Trials

    Endy® Mattress Protector, Sheets, Pillows, Weighted Blanket, Duvet and Duvet Cover Trials

    Shipping

    Free shipping is available to the 10 provinces in Canada and there is a non-refundable shipping surcharge for orders shipping out to the Canadian Territories. There is no fee or deductible required for the product, and transportation of any replacement is free to any provincial street address in Canada.

    Should you choose a delivery service or option provided directly through one of Endy’s delivery providers, the delivery contract at that point will be directly between you and the delivery partner, not Endy. Endy will no longer be able to act as your primary point of contact for shipping inquires.

    Exchanges

    If the incorrect size or colour is ordered, a one-time size or colour exchange will be offered within the 60 Night Trial. This must be communicated to Endy within the first 60 nights. To limit the impact on the environment, Endy will treat a size or colour exchange as completion of the 60 Night Trial. It is strongly recommended to confirm the correct size or colour required before an order is placed. Once the replacement product has been received, failure to return the original product will be considered authorization to charge your credit card or PayPal account, for the price of the item.

    Returns

    Any returned product type will not be eligible for additional subsequent trials (i.e. if you return a mattress protector, you will not be eligible for another 60 Night Trial on future mattress protector orders).

    Any environmental and/or customer-inflicted damage will disqualify the ability to exchange or return. Additionally, to ensure that products can be donated to charities, all returned products must be in good condition and free of stains and/or damage.

    The product, opened or unopened, can only be returned within the 60 Night Trial. In the event of a return, the pickup address can differ from the original delivery address, however it must be a valid street address within any of the Canadian provinces.

    Customer may return a maximum of four (4) mattress protectors, sets of sheets,weighted blankets, duvets or duvet covers and/or eight (8) Endy pillows per initial order, validated by the order number, customer name, or shipping address. Please try our products first before ordering in large quantities.

    Once a return is requested and the required information has been provided for an Endy accessory return, Endy will provide you with a prepaid shipping label. The shipping label is valid for two (2) weeks after being requested and must be shipped before that time in order to be eligible for a return and refund.

    Once your item has been received, your refund will be processed back onto the original card used for the purchase. This typically occurs within 5 business days after we have received your item. Standard processing time for the funds to be posted by your bank is 3-5 business days.

    If you’ve selected our PayBright financing option, your return might be subject to longer processing times. It may take up to 15 business days after we’ve received your returned item to fully process your refund.

    Billing

    Promotional codes or offers cannot be combined and promotional codes cannot be used in combination with the financing option available through PayBright.

    We may modify these terms at any time

    You agree that Endy may, at its sole discretion, suspend or terminate your access to all or part of its website and resources for any reason, including, without limitations, breach of this User Agreement. This includes that there may be change these Terms at any time. If the changes are material, we’ll let you know by email or posting a notice on the site before the changes go into effect. The notice will designate a reasonable amount of time (the “Notice Period”) after which the new terms will go into effect for all users.

    Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with Endy, including any account or login information.

    Warranties

    Learn about our product warranties

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    Learn More

    Endy Care

    Tips for caring for your Endy products

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    Terms of Use

    Information about our site & products

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    Published March 25th 2020

    Comfort when you need it most

    Your comfort and safety are our top priorities and at the heart of every decision we make. Here are some of the steps we are taking to ensure the products you love will be delivered in the safest way possible.

    • Health and safety measures

      Our manufacturing, warehousing, and delivery partners are committed to strict sanitization procedures, including frequent hand washing and truck sanitation.

    • Signature-free delivery

      Our couriers do not require a signature on delivery. Your package can be left safely on your doorstep for you to collect at your convenience.

    • Our team is here to help

      The Endy Dream Team is working remotely and will continue to provide you with exceptional customer service via phone, email, and live chat.

    Thank you for your loyalty and support.

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