The Endy® Mattress | 10 Year Warranty | Endy®

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    Endy® Mattress Warranty

    Your new Endy® Mattress is covered by a 10-year Limited Warranty.

    Your new Endy® Mattress is covered by a 10-year Limited Warranty.

    Your Responsibility

    The Endy Mattress warranty covers the original purchaser of any Endy Mattress who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Mattress is owned by the original purchaser of the Mattress. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt which was sent to the email address on record.

    Photos, the lot # (located on the mattress), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

    What is covered in the warranty

    Covered Not Covered

    Degradation, which causes the mattress to have a visible indentation greater than one (1) inch, not associated with the use of an improper foundation. For the purposes of this warranty, a proper foundation must be a raised frame with no gaps larger than 3 inches. For the purposes of this warranty, a proper foundation must be a raised slatted frame or box spring with no gaps larger than 3 inches

    A normal increase in softness of the foam after long-term use.

    Any physical flaw in the mattress that causes foam material to split or crack, despite normal usage and proper handling.

    Comfort preference or mattress height preference.

    Any defect or flaw in the zipper assembly of the mattress cover. Endy may decide to repair or replace the cover that wraps the Endy Mattress.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Damage due to use with an inappropriate foundation. The Endy Mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the Mattress with no gaps larger than 3 inches.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Covered Not Covered

    Degradation, which causes the mattress to have a visible indentation greater than one (1) inch, not associated with the use of an improper foundation. For the purposes of this warranty, a proper foundation must be a raised frame with no gaps larger than 3 inches. For the purposes of this warranty, a proper foundation must be a raised slatted frame or box spring with no gaps larger than 3 inches

    A normal increase in softness of the foam after long-term use.

    Any physical flaw in the mattress that causes foam material to split or crack, despite normal usage and proper handling.

    Comfort preference or mattress height preference.

    Any defect or flaw in the zipper assembly of the mattress cover. Endy may decide to repair or replace the cover that wraps the Endy Mattress.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Damage due to use with an inappropriate foundation. The Endy Mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the Mattress with no gaps larger than 3 inches.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Mattress Specifications

    Replacements

    Except for the terms provided above, Endy will not charge the purchasers to repair or replace a purchaser’s Mattress if it is deemed defective during the length of this 10-year Limited Warranty. No new warranty will be provided for the replacement product. The warranty approval process is up to Endy’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

    Disclaimer, limitation on liability

    TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL ENDY OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ENDY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ENDY’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

    SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

    THE ENDY MATTRESS’ ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

    Endy Trials

    Learn about our product trials

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    Endy Care

    Tips for caring for your Endy products

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    Terms of Use

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    Published March 25th 2020

    Comfort when you need it most

    Your comfort and safety are our top priorities and at the heart of every decision we make. Here are some of the steps we are taking to ensure the products you love will be delivered in the safest way possible.

    • Health and safety measures

      Our manufacturing, warehousing, and delivery partners are committed to strict sanitization procedures, including frequent hand washing and truck sanitation.

    • Signature-free delivery

      Our couriers do not require a signature on delivery. Your package can be left safely on your doorstep for you to collect at your convenience.

    • Our team is here to help

      The Endy Dream Team is working remotely and will continue to provide you with exceptional customer service via phone, email, and live chat.

    Thank you for your loyalty and support.

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