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Les commandes sont généralement expédiées de nos entrepôts canadiens dans un délai de 1 à 3 jours ouvrables. Veuillez prévoir un délai de traitement plus long pour les commandes effectuées lors d’un jour férié ou juste avant un jour férié.

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  • Summer Sale: Add to your bundle for up to $130 off

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    Complétez votre ensemble

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    Procéder au paiement

    Endy® Mattress Warranty

    Your new Endy Mattress is covered by a 15-year Limited Warranty with registration†

    Your Responsibility

    The mattress warranty covers the original purchaser of the mattress for the term specified, while they are located in Canada. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from endy.com or an Endy authorized retailer. Please retain a copy of the original receipt as proof of purchase. Photos, the lot # (located on the product), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

    What Is Covered in the Warranty

    Covered Not Covered

    Degradation, which causes the product to have a visible indentation greater than one (1) inch, not associated with improper use.

    A slight colour change of the fabric after long-term exposure to light or usage.

    Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling.

    Comfort, height or aesthetic preference.

    Any defect or flaw in the zipper assembly of the product's cover (applicable to The Endy Mattress only). Endy may decide to repair or replace the cover.

    A normal increase in softness of the foam after long-term use.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Normal wear and tear as a result of cleaning/laundering and normal use.

    Customer inflicted damage to or tearing of the handles (applicable to The Endy Hybrid Mattress only).

    Any issue if modification(s) were made to the product.

    Damage incurred by transportation after initial delivery.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Damage due to use with an inappropriate foundation. The mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the mattress with no gaps larger than 3 inches.

    Covered Not Covered

    Degradation, which causes the product to have a visible indentation greater than one (1) inch, not associated with improper use.

    A slight colour change of the fabric after long-term exposure to light or usage.

    Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling.

    Comfort, height or aesthetic preference.

    Any defect or flaw in the zipper assembly of the product's cover (applicable to The Endy Mattress only). Endy may decide to repair or replace the cover.

    A normal increase in softness of the foam after long-term use.

    Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.

    Normal wear and tear as a result of cleaning/laundering and normal use.

    Customer inflicted damage to or tearing of the handles (applicable to The Endy Hybrid Mattress only).

    Any issue if modification(s) were made to the product.

    Damage incurred by transportation after initial delivery.

    Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

    Damage due to use with an inappropriate foundation. The mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the mattress with no gaps larger than 3 inches.

    Mattress Specifications

    Replacements

    Except for the terms provided above, Endy will not charge the purchaser to repair or replace a purchaser’s mattress if it is deemed defective during the length of this 15-year Limited Warranty. No new warranty will be provided for the replacement product. Delivery of the replacement product is offered within Canada only.

    The warranty approval process is up to Endy’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

    Disclaimer, Limitation on Liability

    TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE ENDY MATTRESS/THE ENDY HYBRID MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL ENDY OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE ENDY MATTRESS/THE ENDY HYBRID MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ENDY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ENDY’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE ENDY MATTRESS/THE ENDY HYBRID MATTRESS GIVING RISE TO SUCH LIABILITY.

    SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

    ALL ENDY PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.

    †After completing your warranty registration, we may send you communications about special promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may also notify you of new Website features or product and service offerings. To manage our communications with you, reach out to hello@endy.com to inquire about subscription preferences, or click Unsubscribe at the bottom of any non-transactional email you receive from us.

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