100 Night Mattress Trial
The Endy Mattress
Each customer is eligible for one (1)100-Night Trial per purchase, per Endy Mattress. A Customer is defined by an order placed using the same credit card, email address, or shipping address. Once a customer has made a return within their 100-Night Trial, they are not eligible for another trial on the same product. The 100-Night Trial is non-transferable and any returns require proof of purchase.
The Endy Mattress
Free shipping is available to the 10 provinces in Canada and there is a non-refundable shipping surcharge for orders shipping out to the Canadian Territories. There is no fee or deductible required for the product, and transportation of any replacement is free to any provincial street address in Canada.
Should you choose a delivery service or option provided directly through one of Endy’s delivery providers, the delivery contract at that point will be directly between you and the delivery partner, not Endy. Endy will no longer be able to act as your primary point of contact for shipping inquires.
If the incorrect size is ordered, a one-time size exchange will be offered within the 100-Night Trial. This must be communicated to Endy within the first 100 nights. To limit the impact on the environment, Endy will treat a size exchange as completion of the 100-Night Trial. It is strongly recommended to confirm the correct size required before an order is placed.
The product, opened or unopened, can only be returned within the 100-Night Trial. In the event of a return, the pickup address can differ from the original delivery address, however it must be a valid street address within Canada. Any environmental and/or customer-inflicted damage will disqualify the ability to exchange or return. Additionally, to ensure our mattresses can be donated to charities, all returns must be in good condition and free of stains/damage.
Any returned product type will not be eligible for additional subsequent trials (i.e. if you return a Mattress, you will not be eligible for another 100-night trial on future mattress orders).
Once a return is requested and the required information has been provided, you will be contacted directly by one of our pickup partners for your area to schedule an appointment. In urban centers, a partner should contact you within 2-5 business days. In rural areas, it may take up to 3 weeks. While our partners will do their best to accommodate your preferred times, pickups will ultimately be subject to their availability. A pickup must be completed within 3 weeks after connecting with our pickup partners.
Once the pickup has been completed and confirmed, your refund will be processed back onto the original card used for the purchase within 5 business days. Standard processing time for the funds to be posted by your bank are 3-5 business days.
Promotional codes or offers cannot be combined and promotional codes cannot be used in combination with the financing option available through PayBright.
We may modify these terms at any time
You agree that Endy may, at our sole discretion, suspend or terminate your access to all or part of our website and resources for any reason, including, without limitations, breach of this User Agreement. This includes that there may be change these Terms at any time. If the changes are material, we’ll let you know by email or posting a notice on the site before the changes go into effect. The notice will designate a reasonable amount of time (the “Notice Period”) after which the new terms will go into effect for all users.
Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.