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    Logistics Specialist

    Endy is currently looking for a Logistics Specialist to join our dynamic Operations team! In this role, you will be responsible for sourcing, coordinating, and monitoring national and international shipments while understanding the business and escalating issues when necessary. A key component of this role is to maintain relationships with warehouses and carriers while using available tools and data to monitor costs and performance.

    Our ideal candidate is curious, driven, and takes an analytical and innovative approach to solving problems. You will play an integral part in recommending improvements, and implementing solutions while efficiently ensuring customer experience is always a top priority.

    What you'll do

    • Handle a geographical zone for the Endy logistics operation in terms of warehouse, last mile delivery and reverse logistics.
    • Build relationships with third party service providers, like 3PL warehouse operators, couriers and donation partners.
    • Monitor and measure warehouse performance such as fulfillment, receiving, return processing, etc. against Service Level Agreements.
    • Manage last mile delivery courier partners. Delivery operations include on time pick ups, on time deliveries, costs, surcharges, peak surcharges, etc.
    • Track inventory shipments coming from overseas and coordinate inventory movements between warehouses.
    • Audit various supplier invoices. Monitor and analyze cost indicators such as average cost per unit delivered, average cost per unit fulfilled, storage cost against actual storage, etc. Negotiate or escalate when necessary.
    • Identify issues, immediate fix and long term solutions for logistics and reverse logistics.
    • Assist with other tasks and projects within the Operations team as assigned

    Who you are

    • 2-3 years’ of experience in a logistics role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
    • Bachelor’s Degree in a relevant field of study
    • Experience dealing with 3PL and carriers
    • High proficiency in MS Excel is required, knowledge in PowerBI is an asset
    • Analytical mindset with an investigative approach to situations
    • Passion for problem-solving, investigating issues, and finding quick and realistic solutions
    • Strong interpersonal skills with the ability to forge strong cross-functional relationships
    • Highly organized with the ability to skillfully manage multiple priorities and adapt to changing priorities in a fast-paced environment
    • Curious, high-energy, and a person of integrity

    What we offer

    • Flexible vacation policy
    • Annual wellness days
    • Health & lifestyle benefits
    • Endy products & discounts
    • Mental health support program
    • Parental leave program
    • Virtual team events
    Don't meet every single requirement? At Endy, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles!
     
    We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.
     
    Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process.
     
    Follow us on Instagram @LifeAtEndy to stay up to date on Endy career opportunities!

    Helpful Hints

    Joining the Team: Customer Experience

    Customer Experience

    Our Customer Experience team is the driving force that makes Endy a customer-centric company. Our CS specialists help Endy shine by providing best-in-class customer experience and managing customer relationships with uncompromising expertise, knowledge, and warmth.

    Join our team if you are:

    A Strong Communicator

    Communication is one of your strong-points across all different types of channels.

     

    A Problem-Solver

    You like to think outside of the box to come up with creative solutions to problems.

     

    Supportive

    You naturally give help and assistance to others freely.

     

    Empathetic

    You have the ability to experience and understand the thoughts and feelings of others.

     

    Positive

    You are genuinely supportive and always look on the bright side of things.

     

    Success-Driven

    You are extremely focused on the end goals and are willing to put in extra effort to deliver.

     

    Hiring Timeline

    • Discover 01
      Chat with our People & Culture team about current opportunities at Endy and apply through our Careers website.
    • Talk 02
      Take part in a Phone or Zoom screening with the Talent Sourcing Specialist and Hiring Manager
    • Showcase 03
      Complete a short assignment to showcase your skills (if applicable).
    • Meet 04
      Have a Zoom interview with the Manager, People & Culture and Hiring Manager, along with a few more members of our team.
    • Offer 05
      Receive a job offer to join the Endy Dream Team!