Logistics Coordinator - Silk and Snow
What you'll do
- Build relationships with third-party service providers, like 3PL warehouse operators, couriers and donation partners
- Monitor and measure warehouse performance such as fulfillment, receiving, return processing, etc. against Service Level Agreements
- Manage last-mile delivery courier partners
- Delivery operations include on-time pick-ups, on-time deliveries, costs, surcharges, peak surcharges, etc.
- Audit various supplier invoices
- Monitor and analyze cost indicators such as average cost per unit delivered, average cost per unit fulfilled, storage cost against actual storage, etc.
- Negotiate or escalate when necessary
- Identify issues, immediate fixes and long-term solutions for logistics and reverse logistics
- Assist with other tasks and projects within the Operations team as assigned
Who you are
- 1-3 years’ of experience in a logistics role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
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Bachelor’s Degree in a relevant field of study
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Experience dealing with 3PL and carriers
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High proficiency in MS Excel is required, knowledge in PowerBI is an asset
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Analytical mindset with an investigative approach to situations
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Passion for problem-solving, investigating issues, and finding quick and realistic solutions
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Strong interpersonal skills with the ability to forge strong cross-functional relationships
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Highly organized with the ability to skillfully manage multiple priorities and adapt to changing priorities in a fast-paced environment
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Curious, high-energy, and a person of integrity
What we offer
- Flexible vacation policy
- Annual wellness days
- Health & lifestyle benefits
- Silk and Snow products & discounts
- Mental health support program
- Parental leave program
- Virtual team events