Operations Analyst

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    Operations Analyst

    Endy is currently looking for an Operations Analyst to join our dynamic Operations team, who will be responsible for financial, operational, and system analysis. As the Operations Analyst, you will ensure that all orders are optimally shipped and tracked within the systems without disruption to the customer, and at the optimal cost. In addition, a key component of this role is to analyze performance within the Logistics area, recommend improvements, and proactively implement solutions designed to maximize asset utilization, drive costs out of warehousing and transportation network, and efficiently ensure customer service expectations are consistently attained.

    Our ideal candidate is curious, driven, and takes an analytical (and innovative) approach to solving problems. You will play an integral part in ensuring our customer receives the best possible delivery experience.

    What you'll do

    • Facilitate daily execution with 3PL, Supply Planning, and Customer Service
    • Support monthly meetings with 3PL where KPIs and project action plans are reviewed
    • Conduct analytics as well as cost studies to support carrier negotiations
    • Process and reconcile invoices for 3PL and carriers
    • Be the primary point contact for our Customer Experience department regarding investigations, resolutions, or escalations of specific customer delivery issues
    • Establish and implement a process that accurately identifies and categorizes logistics service issues
    • Investigate all system errors, identify the root cause, and implement preventative corrections
    • Assist in short- and long-term planning strategies to include immediate and/or phased action plans for high-impact and high-valued projects
    • Perform a variety of operational activities including the audit of freight bills, and prepare and negotiate claims
    • Obtain carrier quotes and define optimal delivery solutions for ad hoc customer special requests
    • Develop and execute cost tracking and reporting analytics
    • Assist with other tasks and projects within the Operations team as assigned

    Who you are

    • 1-2 years’ of experience in an analytical role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
    • Bachelor’s Degree in a relevant field of study
    • Experience dealing with 3PL and carriers
    • High proficiency in MS Excel is required, knowledge in PowerBI is an asset
    • Extremely analytical mindset with an investigative approach to situations
    • Good understanding of data import, manipulation, and file/report development
    • Passion for problem-solving, investigating issues, and finding quick and realistic solutions
    • Strong interpersonal skills with the ability to forge strong cross-functional relationships
    • Ability to skillfully manage multiple priorities and adapt to changing priorities in a fast-paced environment
    • Curious, high-energy, and a person of integrity

    Our ideal candidate

    • A self-starter with an entrepreneurial mindset
    • A hard-worker with proven organizational and time management skills
    • A creative problem-solver with a strong attention to detail
    • A powerful communicator who is able to use oral & written skills to make an impact
    • A success-driven mindset with a constant willingness to learn and improve
    • A collaborative individual who thrives in an independent or team environment
    • Someone who LOVES sleep!

    Applicants are strongly encouraged to submit their application with a cover letter. We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.

    Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process.

    Follow us on Instagram @LifeAtEndy to stay up to date on Endy career opportunities!

    Helpful Hints

    Joining the Team: Operations


    Our Operations team ensures that we provide quality Endy products and that they are easily accessible to customers. The operations team focuses on all things regarding production, product development, transportation, warehousing, distribution, demand planning, and suppliers.

    Join our team if you are:


    You can easily interpret situations and proactively adapt with sensible solutions.



    You are skilled at finding new and improved ways of doing things through discovering, inventive, and planning.


    A Critical-Thinker

    You naturally go into a deeper level of thinking to produce innovative ideas.


    Skilled Problem-Solver

    You can think fast and come up with effective solutions to last-minute problems.



    You are kind, approachable, and can easily form relationships.


    Team Player

    You are helpful, and always seek new ways to be a valuable member to the team.


    The Perks

    Wellness Program

    Parental Leave Program

    Endy Products & Discounts

    Flexible Vacation Policy

    Health & Lifestyle Benefits

    Monthly Team Events

    Application Timeline

    • Discover 01
      Chat with our People & Culture team about current opportunities at Endy and apply through our Careers website.
    • Talk 02
      Take part in a phone screening with the Coordinator, People & Culture and Hiring Manager
    • Showcase 03
      Complete a short assignment to showcase your skills (if applicable).
    • Meet 04
      Come into our office to meet with the Director, People & Culture and Hiring Manager, along with a few more members of our team.
    • Offer 05
      Receive a job offer to join the Endy Dream Team! 

    Published March 25th 2020

    Comfort when you need it most

    Your comfort and safety are our top priorities and at the heart of every decision we make. Here are some of the steps we are taking to ensure the products you love will be delivered in the safest way possible.

    • Health and safety measures

      Our manufacturing, warehousing, and delivery partners are committed to strict sanitization procedures, including frequent hand washing and truck sanitation.

    • Signature-free delivery

      Our couriers do not require a signature on delivery. Your package can be left safely on your doorstep for you to collect at your convenience.

    • Our team is here to help

      The Endy Dream Team is working remotely and will continue to provide you with exceptional customer service via phone, email, and live chat.

    Thank you for your loyalty and support.

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