Customer Experience Specialist

Customer Experience Specialist

Endy is setting the benchmark in customer experience. This is a real opportunity to help us maintain a customer-centric company and become a leader in our growth. As a full-time Customer Experience Specialist, you’ll represent the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

What you'll do

∙   Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media

∙   Manage customer relationships by taking ownership of inquiries and solving issues in an efficient manner, utilizing the necessary tools to get the job done

∙   Quickly and efficiently solve problems for customers

∙   Capture customer insights and product experiences to report back to the Endy team

∙   Communicate and manage relationships with different suppliers and vendors

∙   Work in cross-functional teams to improve overall customer service, and think proactively about bettering our products, services, and protocols

∙   Provide regular updates daily with other Customer Experience team members

Who you are

∙   Available on a full-time basis (either remotely or in-office) with flexibility to work days, nights, and weekends

∙   You've worked in customer experience, sales, or social community development before, preferably at a retail or e-commerce company

∙   Empathetic individual with great interpersonal skills                                                                                        

∙   Proven ability to take ownership and needs little to no supervision

∙   Skilled at working with all types of customer personalities, understanding customer needs, and de-escalating issues

∙   Able to prioritize and multitask with a positive attitude

∙   Familiar with e-commerce/ help desk tools such as Shopify, Zendesk, Fulfil.io, or similar systems is an asset

Our ideal candidate

∙   A self-starter with an entrepreneurial mindset

∙   A hard-worker with proven organizational and time management skills

∙   A creative problem-solver with a strong attention to detail

∙   A powerful communicator who is able to use oral & written skills to make an impact

∙   A success-driven mindset with a constant willingness to learn and improve

∙   A collaborative individual who thrives in an independent or team environment

∙   Someone who LOVES sleep!

To be considered for this position, please submit your application no later than November 1, 2019. We thank all applicants for their interest in Endy; however only those selected for an interview will be contacted.

Endy is proud to be an equal opportunity employer. We are committed to ensuring a fair and equitable recruitment and selection process, and cultivating a diverse and inclusive workplace for all employees. Accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act are available upon request at all stages of the employment process.

Follow us on Instagram @LifeAtEndy to stay up to date on Endy career opportunities!

Helpful Hints

Joining the Team: Operations

Our Operations team ensures that we provide quality Endy products and that they are easily accessible to customers. The operations team focuses on all things regarding production, product development, transportation, warehousing, distribution, demand planning, and suppliers.

Join our team if you are:

Resourceful

You can easily interpret situations and proactively adapt with sensible solutions.

 

Ingenious

You are skilled at finding new and improved ways of doing things through discovering, inventive, and planning.

 

A Critical-Thinker

You naturally go into a deeper level of thinking to produce innovative ideas.

 

A Skilled Problem-Solver

You can think fast and come up with effective solutions to last-minute problems.

 

Personable

You are kind, approachable, and can easily form relationships.

 

A Team Player

You are helpful, and always seek new ways to be a valuable member to the team.

 

The Perks

Wellness Program

Parental Leave Program

Complete Endy Ensemble

Flexible Vacation Policy

Health & Lifestyle Benefits

Monthly Team Events

Application Timeline

  • Discover 01
    Chat with our People & Culture team about current opportunities at Endy and apply through our Careers website.
  • Talk 02
    Take part in a phone screening with the Coordinator, People & Culture and Hiring Manager
  • Showcase 03
    Complete a short assignment to showcase your skills (if applicable).
  • Meet 04
    Come into our office to meet with the Director, People & Culture and Hiring Manager, along with a few more members of our team.
  • Offer 05
    Receive a job offer to join the Endy Dream Team! 
 

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