Endy is setting the benchmark in customer experience, and we are looking to hire a full-time Keyholder to take it to the next level in our exciting new retail experience in Toronto. This is a real opportunity to build a customer-centric company with us and become a leader in our growth. As a full-time Keyholder, you’ll represent the Endy brand on the front lines. You will be learning from our best-in-class Customer Experience in a hybrid environment. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge, and warmth.

This Full-time industry-leading role, with Base Salary and Commissions, will motivate you to go above and beyond to make a difference in the lives of our customers. Sleep easy knowing we are committed to cultivating a diverse and inclusive workplace.

• Support the Store Manager in driving sales and revenue growth by identifying opportunities and developing strategies to achieve and exceed targets
• Support the Sales Associates when the Store Manager is not available by handling escalations or extenuating circumstances
• Efficiently process sales orders via tablet or point of sale
• Maintain visual merchandising standards and cleanliness of the showroom
• Manage inventory and stock levels to ensure product availability for customers
• Analyze sales data to identify trends and opportunities for improvement and report back to the Store Manager
• Collaborate with cross-functional teams to ensure operational excellence, including but not limited to HR, Marketing, Logistics, and Product Development
• Ensure compliance with Endy's policies and procedures, and local regulations
• Open and/or close the showroom, following established procedures and guidelines
• Reconcile daily sales reports
• Train and mentor new team members on Endy's products, policies, and procedures
• Perform other duties as assigned by the Store Manager

• 2+ years of work experience in customer experience, sales or social community development, preferably at a retail or e-commerce company (bonus if it’s a startup!)
• Comfortable lifting and moving items up to 75 lbs/34 kgs
• Knowledgeable in Mac and Google Suite systems
• Familiarity with Shopify or online store management systems is an asset
• Empathetic and clear communicator, able to build relationships with customers and team members
• Self-starter and needs little to no supervision, able to manage priorities and delegate effectively
• Problem-solver who understands how to work with all types of customer personalities
• Detail-oriented, highly organized, and able to prioritize and multi-task with a smile
• You love sleep and are passionate about providing a great customer experience!